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Heather Gray Hideaway Duffel Dog Carrier

$79.99

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Designed for stress-free travels with pets
Pets can be the best travel companions, but they also experience a lot of fear when outside of their comfort zone. The Hideaway Duffel is designed to help keep pets safe, healthy & secure.
Thoughtfully Designed
Convenient Three-Way Mesh Entry
The three mesh sides provide your pet with ample ventilation during your travels, which is extremely important. The top-loading design is convenient for loading cats.
Pet-Approved
Help Reduce Your Pet’s Travel Stress
The Hideaway Duffel keeps your pet comfy and cozy while reducing the amount of stimuli they receive, for less fear, anxiety, and stress while traveling.
For pets’ security and comfort
Excellent travel experience
Award-winning product
The Hideaway™ Duffel Pet Carrier was awarded 2017 Best New Product for Pet Fear, Anxiety, & Stress by the organization Fear Free Pets.
Easy to clean & wash
Wash the poly fleece baseliner effortlessly in the washing machine. The coated polyester woven fabric exterior is easily cleaned with soapy water.
Super convenient pocket
Easily carry your pet’s treats, medications, waste bags, and other essentials in the ergonomic side pocket of this premium carrier bag.
Perfectly sized & portable
Dimensions 17″L X 12″H X 10″W, with the max load of 16lbs, it’s AIRLINE APPROVED! Compliant with major airlines’ in-cabin carry-on regulations.
Easy access to your pet
For optimal stability in motion, connect your pet’s harness to the interior clip. Also, you can zip the privacy covers shut to close out distractions or unzip them during downtime to talk to your pet.
Ultimate Comfort & Protection
Frequent travelers know that comfort and protection are must for their pets. That’s why this carrier is made with a water-resistant coated polyester canvas exterior and “fur catch free” silky interior lining. Patent sound barrier minimizes pet’s travel anxiety and shields pet’s sensitive hearing from elevated environmental noise.
About Prefer Pets

My husband and I started Prefer Pets in 2006 on an afternoon drive to Victory Park in Pasadena CA, to spend a lovely Saturday with our 2 pekes, Button and ShoSho. On our way there, our boy Button escaped from the carrier that we had bought at a pet box store and proceed to play with us by running around on the floor of the car, ducking under the car seats, and finally wedging himself behind the brake pedal (Button being a tiny 3 months old at the time). Luckily, we were able to stop the car without any injury.This is when we knew we need to have a better carrier to travel safely with our 2 fur-kids.

From our first carriers, original duffel and original backpack, created with features and functions that we wished we had on that day, we have persistently evolve the designs of our bags based on feedbacks and pressure points from real customers and from our own journeys with Button and ShoSho as they grew older. Every Prefer Pets product that we make, it is with the thought of what we would want ourselves in term of mindful designs, quality material & construction, and customer service when we were buying pet products for Button and ShoSho.

Today, we proudly remain a family business and are still based in Southern California, and while our little boy and little girl are no longer with us, we are committed to continue making quality travel carriers for pets and the people who loves them, for enjoying life’s journey with their own Buttons and ShoShos.

Designed In
Rancho Cucamonga, California
Established
2006
Brand values
Small Batch
BUY WITH CONFIDENCE:

BUY WITH CONFIDENCE:

We truly believe in the best customer support, meaning we will do whatever it takes to make sure you have a positive purchase experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.

  • Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
  • Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can shop with peace of mind.
  • 100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.

Shipping and delivery

Please note that, due to the impact COVID-19, We are experiencing increased ship times. This times does not include the processing time of up to 3 working days. If more than 3 weeks have passed from your shipping date notification, please email us at [email protected] to review the status of your order.

All our products are free to ship and this applies to only the Contiguous US. This excludes the US Territories and Offshore US Territories (Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, Puerto Rico and the U.S. Virgin Islands.)

Delivery times dependent on the product, inventory status and delivery method. We offer 1-3 day free shipping on select Items. You will see the 1-3 days shipping time displayed on the product details if it applies to that particular product. We also do have some products that are made to order. Typically, orders will arrive at your home within 2-21 days after shipping. Exceptions are communicated on the product information page and in your shopping cart. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will be notified via e-mail.

How much do you charge for shipping?

We provide free shipping to the Contiguous US. This excludes the US Territories and Offshore US Territories (Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, Puerto Rico and the U.S. Virgin Islands.)

When will my item ship?

If you order an in-stock item your order will ship within 3 working days.

How long will my order take to arrive?

Orders are shipped by USPS, FEDEX or UPS which usually takes 1-21 working days after dispatch.

Do you provide tracking information?

You will receive your tracking information within 3-7 working days. If you do not receive it, please contact us at [email protected]

My tracking says \"no information available at the moment\".

For some shipping companies, it can sometimes take 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

Can i cancel my order?

You can change or cancel an order within 12 hours. Please contact us at [email protected]

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