My husband and I started Prefer Pets in 2006 on an afternoon drive to Victory Park in Pasadena CA, to spend a lovely Saturday with our 2 pekes, Button and ShoSho. On our way there, our boy Button escaped from the carrier that we had bought at a pet box store and proceed to play with us by running around on the floor of the car, ducking under the car seats, and finally wedging himself behind the brake pedal (Button being a tiny 3 months old at the time). Luckily, we were able to stop the car without any injury.This is when we knew we need to have a better carrier to travel safely with our 2 fur-kids.
From our first carriers, original duffel and original backpack, created with features and functions that we wished we had on that day, we have persistently evolve the designs of our bags based on feedbacks and pressure points from real customers and from our own journeys with Button and ShoSho as they grew older. Every Prefer Pets product that we make, it is with the thought of what we would want ourselves in term of mindful designs, quality material & construction, and customer service when we were buying pet products for Button and ShoSho.
Today, we proudly remain a family business and are still based in Southern California, and while our little boy and little girl are no longer with us, we are committed to continue making quality travel carriers for pets and the people who loves them, for enjoying life’s journey with their own Buttons and ShoShos.
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We truly believe in the best customer support, meaning we will do whatever it takes to make sure you have a positive purchase experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.
- Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
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- 100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.